Privacy Policy
Cinesis helps motor carriers find loads, book freight, and manage payments through our website,and mobile app services. We're committed to protecting your privacy and being transparent about our data practices.
1. Introduction
This Privacy Policy describes how Cinesis ("we," "us," or "our") collects, uses, and shares information when you use our website, mobile app, and related services (collectively, the "Services").
Cinesis is operated by Skywaze Inc.. References to "Cinesis" in this Policy include Skywaze Inc. as the legal entity providing the Services.
By using the Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
Name, email address, phone number, and company name
Business information including MC number, DOT number, and equipment type
Payment information (processed and stored by Stripe — we do not store card or bank account numbers on our servers)
Communications you send to us via SMS, email, or support requests
2.2 Information from Third Parties
Bank account verification data through Stripe Financial Connections (account ownership, routing/account tokens — used solely to authorize payments you've approved)
Load and freight data from integrated load board partners
Authentication data from Google Sign-In if you choose to use it
3. How We Use Information
We use the information we collect to:
Provide, operate, and maintain the Services
Match carriers with loads and process load bookings
Process the 5% booking fee when you authorize it and we successfully book a load on your behalf
Send service-related SMS, including load suggestions, booking confirmations, and account notifications
Verify identity and prevent fraud
Improve and personalize the Services
Comply with legal obligations and enforce our terms
3.2 OAuth and Google Services
When you sign in with Google:
We use Google's OAuth 2.0 for secure authentication
We request access to your Gmail account to send emails on your behalf
We request basic profile information (name, email) to personalize your experience
OAuth tokens are stored securely by Chrome's identity API
You can revoke access at any time through your Google Account permissions
4. How We Use Information
We do not sell your personal information. We share information only as follows:
4.1 Service Providers
Stripe — payments and bank verification
Quo / OpenPhone — SMS delivery
4.2 Brokers and Load Sources
We share limited information needed to facilitate a load booking (e.g., your name, MC number, equipment type). We do not share your bank account or payment information with brokers.
4.3 Legal Requirements
When required by law, subpoena, court order, or to protect rights, property, or safety.
4.4 Business Transfers
In connection with a merger, acquisition, or sale of assets.
5. Financial Data
When you connect a bank account via Stripe Financial Connections or provide a payment card, that data is collected and stored by Stripe under their privacy and security practices. We receive only tokenized references and limited metadata (e.g., last four digits, bank name) needed to display your payment method and initiate authorized debits. We never store full bank account or card numbers.
We initiate ACH debits or card charges only after you have explicitly authorized them, and only when we have successfully booked a load on your behalf, unless otherwise disclosed at the time of authorization.
6.SMS Communications
By providing your phone number, you consent to receive transactional SMS messages from us related to your account, load suggestions, and bookings. Message and data rates may apply. You can opt out at any time by replying STOP. Opting out of SMS may limit your ability to use the Services.
7. Data Retention
We retain personal information for as long as necessary to provide the Services and to meet legal, accounting, or reporting obligations. Financial transaction records are retained for at least seven years to comply with applicable regulations.
8. Your Rights
Depending on your state of residence, you may have rights including:
Access to the personal information we hold about you
Correction or deletion of personal information
Opt-out of certain data processing
Portability of your data
To exercise any of these rights, contact us at admin@cinesis.com.
California residents: Under the CCPA/CPRA, you have additional rights. We do not sell personal information.
9.Security
We use industry-standard security measures including encryption in transit (TLS), authentication, and access controls. No system is perfectly secure; we cannot guarantee absolute security but work to protect your information.
10.Children's Privacy
The Services are not directed to anyone under 18. We do not knowingly collect information from children.
11.Changes to This Policy
We may update this Policy. Material changes will be communicated via email or in-app notice. The "Last updated" date reflects the most recent version.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data:
Email: admin@cinesis.ai
We strive to respond to all privacy-related inquiries within 48 hours.
Cinesis helps motor carriers find loads, book freight, and manage payments through our website,and mobile app services. We're committed to protecting your privacy and being transparent about our data practices.
1. Introduction
This Privacy Policy describes how Cinesis ("we," "us," or "our") collects, uses, and shares information when you use our website, mobile app, and related services (collectively, the "Services").
Cinesis is operated by SkyWaze Corporation. References to "Cinesis" in this Policy include SkyWaze Corporation as the legal entity providing the Services.
By using the Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
Name, email address, phone number, and company name
Business information including MC number, DOT number, and equipment type
Payment information (processed and stored by Stripe — we do not store card or bank account numbers on our servers)
Communications you send to us via SMS, email, or support requests
2.2 Information from Third Parties
Bank account verification data through Stripe Financial Connections (account ownership, routing/account tokens — used solely to authorize payments you've approved)
Load and freight data from integrated load board partners
Authentication data from Google Sign-In if you choose to use it
3. How We Use Information
We use the information we collect to:
Provide, operate, and maintain the Services
Match carriers with loads and process load bookings
Process the 5% booking fee when you authorize it and we successfully book a load on your behalf
Send service-related SMS, including load suggestions, booking confirmations, and account notifications
Verify identity and prevent fraud
Improve and personalize the Services
Comply with legal obligations and enforce our terms
3.2 OAuth and Google Services
When you sign in with Google:
We use Google's OAuth 2.0 for secure authentication
We request access to your Gmail account to send emails on your behalf
We request basic profile information (name, email) to personalize your experience
OAuth tokens are stored securely by Chrome's identity API
You can revoke access at any time through your Google Account permissions
4. How We Use Information
We do not sell your personal information. We share information only as follows:
4.1 Service Providers
Stripe — payments and bank verification
Quo / OpenPhone — SMS delivery
4.2 Brokers and Load Sources
We share limited information needed to facilitate a load booking (e.g., your name, MC number, equipment type). We do not share your bank account or payment information with brokers.
4.3 Legal Requirements
When required by law, subpoena, court order, or to protect rights, property, or safety.
4.4 Business Transfers
In connection with a merger, acquisition, or sale of assets.
5. Financial Data
When you connect a bank account via Stripe Financial Connections or provide a payment card, that data is collected and stored by Stripe under their privacy and security practices. We receive only tokenized references and limited metadata (e.g., last four digits, bank name) needed to display your payment method and initiate authorized debits. We never store full bank account or card numbers.
We initiate ACH debits or card charges only after you have explicitly authorized them, and only when we have successfully booked a load on your behalf, unless otherwise disclosed at the time of authorization.
6.SMS Communications
By providing your phone number, you consent to receive transactional SMS messages from us related to your account, load suggestions, and bookings. Message and data rates may apply. You can opt out at any time by replying STOP. Opting out of SMS may limit your ability to use the Services.
7. Data Retention
We retain personal information for as long as necessary to provide the Services and to meet legal, accounting, or reporting obligations. Financial transaction records are retained for at least seven years to comply with applicable regulations.
8. Your Rights
Depending on your state of residence, you may have rights including:
Access to the personal information we hold about you
Correction or deletion of personal information
Opt-out of certain data processing
Portability of your data
To exercise any of these rights, contact us at admin@cinesis.com.
California residents: Under the CCPA/CPRA, you have additional rights. We do not sell personal information.
9.Security
We use industry-standard security measures including encryption in transit (TLS), authentication, and access controls. No system is perfectly secure; we cannot guarantee absolute security but work to protect your information.
10.Children's Privacy
The Services are not directed to anyone under 18. We do not knowingly collect information from children.
11.Changes to This Policy
We may update this Policy. Material changes will be communicated via email or in-app notice. The "Last updated" date reflects the most recent version.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data:
Email: admin@cinesis.ai
We strive to respond to all privacy-related inquiries within 48 hours.